Privacy Policy
Last Updated Date: March 8, 2023
Introduction
At The Optimization Hub , d/b/a Program to develop Resilience (“us”, “we”, “our” or the “Company”) we value your privacy and the importance of safeguarding your data. This Privacy Policy (the “Policy”) describes our privacy practices for the activities set out below. As per your rights, we inform you how we collect, store, access, and otherwise process information relating to individuals. In this Policy, personal data (“Personal Data”) refers to any information that on its own, or in combination with other available information, can identify an individual.
MindHub App a property of the optimization hub, Inc. (“MindHub”, “us”, “we” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, store, use, and distribute personal data through our software, website, mobile application (“App”), documentation, and related services (together, the “Services”).
In this Privacy Policy, references to “you” means the person whose personal data we collect, use, and process. Please read this Privacy Policy carefully to understand our treatment and use of personal data.
We will use your personal data only for the purposes and in the manner outlined below, and in compliance with applicable laws.
Please note that by using the Services, you acknowledge that you have read and understood this Privacy Policy.
All MindHub platforms
When you create a user account you will be asked to provide an email address and password so that we can identify you across devices and comply with any potential request to delete or access your data. We may also ask for a referral or access code, which we may use to track your participation in special programs, described in more detail below. On certain versions of the Services, you may be able to skip account creation and create an account locally on your device: note that without an account, you will not be able to recover your data or log in on a different device.
iOS and Android apps
We use your email to create a user account. We use your time zone to personalize the experience.
Identity of the controller of personal information
The data controller for the Services is MindHub, Inc., a company registered in Australia and has its registered office address at (The Optimisation Hub Office Address here).
Contact details of the Data Protection Officer / Representative
MindHub’s Data Protection Officer can be contacted at
Email Address: (privacy email)
Address: (company address)
When does this privacy policy apply?
The Privacy Policy applies to personal data that we collect, use and otherwise process about you in connection with your use of the Services.
How and why do we process your personal data?
When you use the Services, we may collect and process different personal data about you. The personal data we process, the basis of processing, and the purposes of processing are detailed below. Sometimes, these activities are carried out by third parties (see “Sharing of Personal Data” section below). We encourage you to supply only the information you are comfortable with.
Personal data | Legal basis of processing | Purpose of processing |
Account information | ||
Personal data (which may include your name and other similar personal data you provide to us), password, referral or access code for participation in special programs, and email address. Some of this data may be considered “Protected Health Information” under the Health Insurance Portability and Accountability Act. | · Contractual necessity · Consent |
This is required to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes, for service improvement, and to address issues like malicious use of the Services. |
Your communications with us | ||
Your email address, full name, platform, operating system version, communications with us, and any attachments you submit via our help portal, such as an optional profile photo or phone number. | · Contractual necessity · Consent · Legitimate interest | We collect this information when you request information about our services, register for our newsletter, request customer or technical support, or otherwise communicate with us.You can unsubscribe at any time by clicking the unsubscribe link in each email or by contacting us via the methods described in “Contact Us” below. |
Conversation data | ||
Information, participation data, text, graphics, video, messages, responses to treatment and satisfaction surveys, or other materials generated through your interactions with MindHub. Some of this data may be considered “Protected Health Information” under the Health Insurance Portability and Accountability Act. | · Contractual necessity · Consent · Legitimate interest | We collect this information to enable us to administer and improve our Services to you. |
Diagnostic and login information | ||
Crash reports, along with logging information from your system documenting the error.Information regarding your operating system version, hardware, browser version, and your email address, if provided.Additionally, certain login information may be maintained in a cookie stored locally on your device in order to streamline the login process. | · Contractual necessity · Legitimate interest | We collect this information to enable us to administer and improve our Services to you. |
Your use of our Services | ||
Analytics information collected through the use of cookies, log files and web beacons (such information may include standard information regarding your mobile device, browser type, browser language, operating system, Internet Protocol address, and the actions you take on our website (such as the web pages viewed and the links clicked) or while using the Services. | · Contractual necessity · Legitimate interest | We collect this information to enable us to administer and improve our Services to you.We may also use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests. |
Product surveys, promotional activities and social media content | ||
| · Contractual necessity · Consent · Legitimate interest | Within or outside the App, we may offer the ability to participate in surveys or run sweepstakes or contests to promote the Services. Contact information you provide may be used to reach you about the sweepstakes or contest and for other promotional, marketing and business purposes, as permitted by law. In some jurisdictions, we are required to publicly share information about winners.We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is not subject to privacy protections. |